CREDIT CARD BASICS : Credit Card Lost or Stolen
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Credit Card Lost or Stolen? Here’s What You Need to Do

You left it on the train, or in the taxi, or at the restaurant on Saturday night… no wait, maybe it’s in your other purse or pant pockets.

It’s not hard to lose your credit card and it’s not unheard of for it to be stolen or cloned.

44 percent of all Canadian credit card fraud is a result of counterfeiting. On average, charges from counterfeiting amount to $1,241 per stolen card. Credit card fraud that is a result of loss or theft totals 21 percent, with average charges amounting to $700 per account. Source: RCMP report.

 

What to do When your Card Goes Missing?

Contact Your Credit Card Provider

You should report your lost, missing or stolen card immediately. The sooner you contact your provider, the better. First your card will be block from accepting further transactions, then it will be cancelled, and then you’ll get a new one. Be sure to ask for the file number of your report, just in case you need to call back.

Many people worry about the hassle of cancelling and replacing their cards, but most major financial institutions will issue a replacement within three business days.

File a Police Report

No matter what the circumstances, contact your local police and file a report –– whether your card was lost, stolen, or cloned. If your card was fraudulently acquired, they will probably ask you a few questions about the location of your last purchases. This information will help them to track the skimming device, saving others from the same fate as you.

Review your Bills

Look at your credit card statements and make sure you recognize all of the charges. According to the Financial Consumer Agency of Canada, many credit card providers have a zero-liability policy on unauthorized transactions. They say, “If your credit card is lost or stolen, or if someone uses your credit card number to make transactions you didn’t authorize, you can usually be reimbursed.”

Check your Credit Report

Contact Canada’s two credit bureaus – Equifax.ca and Transunion.ca – and ask that a fraud alert be put on your account. Also ask for copies of your credit report and review them for possible inaccuracies.

Keep Watch

Just because you may have fixed the problem once doesn’t mean that it wont happen again.  It’s important that you always check your statements and ask for a credit report once a year.

Create a file with information about your different credit cards, including the card number, issuer, and contact phone number. If you ever need to cancel a card, you won’t have to go through the pain of several security questions.

 


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