Christie from Calgary, Alberta
I was with Royal Bank for over 13 years, my first mortgage was with them and I had many accounts both business and personal with them.
I have an excellent credit score. I have a high income and I've never missed a payment on anything - in fact I usually make frequent additional payments to loans- yet when my account manager left and I was designated a new account manager they would not even match mortgage offers from banks I'd never done business with on my mortgage renewal 3 years ago. I was shocked and angry. I went to AMA - Bridgewater bank and now due to the economic conditions and favorable interest rates I've chosen to pay the penalty on my previous mortgage and have switched to a new lender.
The RateSupermarket.ca broker partner, Kelly, called me back promptly after my request for information. I was extremely happy with the service provided. I gave Kelly most of the information over the phone on her call back. After giving permission Kelly checked my credit record and confirmed the information on it with me over the phone. This occurred on a Thursday at about 1 pm.
Kelly suggested a new lender to me and gave me the proposed rates. Friday morning I received a call from Kelly telling me I'd been approved by the lender. She emailed me a list of requirements and a copy of the potential mortgage that day. I faxed the required documents back to her over the weekend. That was essentially all I had to do. It was all very prompt and easy. Kelly emailed me this a.m. (Friday) to let me know that everything will fund with my mortgage today and to top it off the lender just dropped their rates and I'll get the lower rate. So, I'm very happy with the service and would recommend RateSupermarket.ca to anyone.
Bottom line - there are better offers and options out there. I should be able to save thousands of dollars and pay off my mortgage a few years sooner. All you have to do is ask. I'd never have thought it would be that simple but it was. Gone are the days of putting on your best suit, hat in hand to the bank manager begging for a loan!
Thank you!
Christie