BMO annouced that some of their past and former mortgage customers may be entitled to refunds as some customers may have been charged:

“incorrect fees and/or penalties in excess of what was disclosed in our mortgage documents

You may be eligible for a refund if between:

September 1, 1998 and July 10, 2005 you paid out your mortgage.

February 1, 2001 and August 31, 2005 you renewed or early renewed into a 6-Year Flexible Below Prime mortgage.

May 1, 2002 and September 30, 2006 you renewed into a fixed rate closed mortgage and paid a penalty on this mortgage as a result of a subsequent early renewal or prepayment.

October 1, 2004 and September 30, 2006 you obtained a new fixed rate closed mortgage and paid a penalty on this mortgage as a result of a subsequent early renewal or prepayment.

If you already have a BMO bank account, you would have automatically been credited with a refund on July 29, 2009. If you think you qualify but didn’t received a refund then call 1-866-991-0801, Monday to Friday from 8 a.m. to 8 p.m. (ET).

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